Your privacy is our top priority. Hibbett never sells your data. This Privacy Policy has been written in plain language so you can clearly understand exactly what we do with your information.
1 What Data We Collect
Providing certain personal information is necessary to deliver services on the Hibbett platform. We collect only what is required — nothing more. The table below outlines what types of data are collected and for what purpose.
| Data Type |
Example |
At the Time of Collection |
| Identity Information |
Full name, date of birth, national ID |
During Registration & KYC Verification |
| Contact Information |
Email address, mobile number |
At account registration |
| Financial Information |
Payment method, transaction history |
During Deposits & Withdrawals |
| Technical Information |
IP address, device information, browser |
While Using the Platform |
| Usage Data |
Betting history, login times |
Continuously, throughout every session |
Automatically Collected Data
When you use the Hibbett platform, certain data is collected automatically. This includes your device type, operating system, browser information, IP address, and logs of your activity on the platform. This data is used primarily to maintain security and improve your experience.
2 Purpose of Data Collection
Hibbett uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary. Each purpose is detailed below.
- Account Management: Your information is required to create, verify, and manage your account.
- Identity Verification (KYC): Identity verification is carried out to comply with international regulations and prevent fraud.
- Payment Processing: Financial information is used to process deposits and withdrawals securely.
- Customer Support: Your data is used to resolve issues and provide customer support.
- Security Assurance: Data is analyzed to prevent fraud, money laundering, and unauthorized access.
- Service Improvement: Usage patterns are analyzed to improve your experience on the platform.
- Legal Obligation: Data is retained to comply with applicable laws and licensing requirements.
- Promotions & Offers: With your consent, we will keep you informed of relevant offers and bonuses.
Important: Hibbett does not sell or rent your data to third parties for marketing purposes. You retain full control over your information at all times.
3 Data Retention & Retention Periods
Hibbett does not retain your data beyond what is necessary. However, in certain cases, legal obligations require us to store specific data for a defined period.
Retention Period
- All data is retained for as long as your account remains active
- Financial transaction records are retained for up to 5 years after account closure
- KYC documents are retained for a maximum of 7 years after account closure
- Usage logs and technical data are generally deleted after 1 year
- Promotional contact data is deleted as soon as consent is withdrawn
Once the stated retention period ends, data is securely deleted or anonymized so that it can no longer be used to identify you.
4 Data Sharing & Disclosure
Hibbett does not share your data with third parties, except in the limited circumstances outlined below.
When Your Data May Be Shared
- Payment Provider: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
- KYC Verification Services: Documents may be shared with licensed verification agencies for identity verification purposes.
- Legal Authorities: Data may be disclosed as required by court orders, investigations, or other lawful legal proceedings.
- Licensing Authority: Data is provided in accordance with the requirements of Hibbett's licensing regulatory authority.
Before sharing data with any third party, we ensure they follow the same standard of privacy protection. No data is shared without a data protection agreement in place.
5 Cookies & Tracking
Cookies are used on the Hibbett website and app. Cookies are small files stored in your browser that help enhance your experience.
Cookie Types
- Essential Cookies: The platform cannot function without these cookies, as they are essential for login sessions and security.
- Functional Cookies: Used to remember your preferred language, settings, and similar preferences.
- Analytics Cookies: Used to understand how many users are visiting which pages.
- Marketing Cookies: Active only with your consent.
You may disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
6 Your Rights
As a Hibbett member, you have several important rights over your own data. We respect these rights and are committed to helping you exercise them.
- Right to Know: If you wish to know what data we hold on you, we are obligated to provide that information.
- Right to Rectification: You may request corrections if any of your information is inaccurate.
- Right to Erasure: You may request deletion of your data unless we are required to retain it by law.
- Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
- Right to Portability: You can receive your data in a structured, portable format.
- Right to Object: You may object to the use of your data for specific purposes.
- Right to Withdraw Consent: You may withdraw your consent to marketing communications at any time.
To exercise your rights: Email us at support@hibbett.bet — we are required to respond within 30 days.
7 Data Security Measures
Hibbett protects your data using industry-leading technology and practices. Our security systems are regularly updated and tested.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Database Encryption: Data is also stored in encrypted form at rest.
- Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
- Regular Security Audits: Third-party security experts conduct regular system audits.
- Access Controls: Only authorized personnel have access to specific data.
- Data Backup: Data is stored in secure backups to prevent loss in the event of an incident.
If you notice any suspicious activity on your account, please support@hibbett.betto notify us. Our security team will act promptly.
8 Third-Party Services
Hibbett uses certain third-party services on its platform to help improve service quality. These providers have their own privacy policies, and we only share limited, necessary data with them.
- Payment gateway providers receive only the information necessary to process transactions
- Analytics providers typically receive anonymized data only
- Customer service software providers receive only support ticket information
- Data Processing Agreements (DPA) are signed with all third-party providers
We ensure that third-party service providers use your data solely for the designated purpose and do not disclose it elsewhere.
9 Children's Privacy
The Hibbett platform is strictly for adults. We do not collect information from anyone under the age of 18, and we do not permit them to create an account.
- Age is verified at the point of registration
- Date of birth is re-confirmed during the KYC process
- If we become aware that data has been collected from a minor, it will be deleted immediately
- Parents or guardians with concerns may contact us at support@hibbett.bet
10 Policy Updates & Contact
Hibbett may update this Privacy Policy from time to time. You will be notified by email in advance of any significant changes. You can always check the "Last Updated" date at the top of the page to confirm you have the latest version.
For any questions or concerns about this Privacy Policy, or to exercise your rights, please get in touch with us. Our dedicated privacy team is ready to respond to every query.
Contact Address: Email us for any privacy-related matter support@hibbett.bet — We will respond within 30 business days.